Recharge and Bill Payment Refund Policy:

At AeronPay, we are committed to providing a dependable and efficient platform for all your recharge and bill payment needs. We understand the importance of every transaction and aim to ensure complete customer satisfaction. Below is a detailed overview of our refund policies, designed to address any concerns you might encounter during your interactions with our services.

Finality of Transactions for Incorrect Details

We wish to remind our valued customers that all transactions related to prepaid and DTH recharges are deemed final upon purchase. AeronPay is unable to offer refunds or exchanges for services purchased for incorrect mobile numbers or DTH account numbers. We strongly advise that you double-check all details meticulously before finalizing any transaction to ensure accuracy. The responsibility for providing correct information rests solely with you, the customer, and we encourage vigilance to avoid any discrepancies that may lead to unsatisfactory outcomes.

Procedure for Non-Delivery of Services

In the rare event that you complete a transaction, your payment is processed, and the recharge or service has not been delivered within 24 hours, we are here to rectify the issue promptly. Please inform us without delay by sending an email to support@aeronpay.in. To enable us to address your issue efficiently, kindly include the following critical details in your communication:

• Mobile number or DTH account number linked to the transaction
• Consumer Number
• Name of the Operator
• Value of the Transaction
• Date of the Transaction
• Order Number

Our dedicated team will investigate the matter thoroughly. If it is confirmed that there was a charge to your card or bank account without the delivery of the requested service, AeronPay commits to refunding the full amount within 5 to 7 working days from the date we receive your notification.

Comprehensive Customer Support for Transaction Issues

For situations where you have completed a recharge or bill payment and received confirmation of success but have not received the actual service, or if you encounter any other issues, we urge you to contact us. You can lodge a complaint through our by opening a ticket or by sending an email directly to support@aeronpay.in. Our customer support team is dedicated to swiftly resolving your issues to your satisfaction, ensuring a favorable experience with AeronPay.

We appreciate the trust you place in AeronPay and are eager to continue providing you with top-tier service for all your payment needs. Our policies are designed with your best interests in mind, aiming to enhance your experience and resolve any issues with speed and efficacy. Thank you for choosing AeronPay as your preferred payment service provider.

Gift Card Refund Policy

Introduction:

At AeronPay, we strive to ensure a seamless shopping experience. However, if you encounter issues with your gift card transactions, we are committed to resolving these issues promptly and efficiently.

Failed Transactions:

In the event that a transaction with your gift card fails, you will receive an immediate notification explaining the reason for the failure, which may include system errors or insufficient funds on the card. Our customer support team is readily available to assist you in resolving such issues.

Contacting Support:

If your transaction fails, please contact our customer support immediately by emailing support@aeronpay.in Include a clear screenshot of the transaction and the transaction ID."

Refund Policy:

Refund Eligibility: If a gift card transaction fails and your account has been charged, you are eligible for a refund.

Refund Method: Refunds will be issued to the original method of payment used at the time of purchase. If the original payment method is unavailable, we will work with you to find a suitable alternative.

Processing Time: Refunds are processed within 5-10 business days from the date of the failed transaction notification.

Convenience Fee: The eligible refund amount will be processed to the original payment source after deducting a convenience fee of 2% plus applicable GST.

Required Information: Please provide the transaction details and any related documentation during your communication with our support team to help expedite the refund process.