Recharge, Bill Payment, Gift Card, Rent Payment, and Credit Card Refund Policy:

At AeronPay, we take customer satisfaction, compliance with Indian regulations, and transaction security as our utmost priority. This Refund Policy is designed to clearly outline the terms and conditions under which refunds or cancellations may be considered. Please read this policy carefully, as it forms an integral part of our service agreement.

1. General Applicability

1.1 This policy applies to all transactions made on AeronPay's platform, including recharge services, bill payments, gift card purchases, rent payments, and credit card payments.

1.2 By using our platform, you agree to the terms outlined in this refund policy and acknowledge the responsibilities entrusted to you as the user.

1.3 AeronPay reserves the right to amend this policy at any time to comply with evolving Indian legal frameworks or to improve clarity.

2. Legal Compliance

2.1 AeronPay strictly adheres to the guidelines issued by the Reserve Bank of India (RBI), including those under the Payment and Settlement Systems Act, 2007, the Information Technology Act, 2000, and other applicable Indian regulations.

2.2 Transactions are governed by Indian law, and any disputes arising from this policy will be subject to the jurisdiction of Indian courts, specifically those located in Rajasthan.

3. User Responsibility

3.1 Users must ensure the accuracy of all details, including mobile numbers, DTH account numbers, operator names, payment amounts, and other transaction-related information before initiating a transaction.

3.2 AeronPay is not liable for losses incurred due to incorrect details provided by the user, including but not limited to invalid account numbers, incorrect operator selection, or typographical errors.

4. Finality of Transactions

4.1 All transactions made on the AeronPay platform are considered final, binding, and irreversible once successfully processed.

4.2 Users are strongly encouraged to review all entered information before confirming a transaction, as AeronPay will not entertain refund requests arising from user errors.

5. Non-Refundable Services

5.1 For all recharge services, bill payments, and other utilities delivered successfully and acknowledged by the operator or biller, refunds or cancellations are strictly not permitted under any circumstances.

5.2 This policy also applies to gift cards and rent payments once credited or activated in favor of the recipient or landlord, as applicable.

6. Recharge and Bill Payment Refunds

6.1 Refunds for recharge and bill payment services are only applicable in the event of a failed transaction where payment has been deducted from the user’s account but the requested service has not been delivered within 24 hours.

6.2 In such cases, the user must submit a refund request to support@aeronpay.in with the following details:

• Mobile number or DTH account linked to the transaction
• Operator or biller name
• Transaction date and time
• Transaction ID or reference number
• Payment confirmation screenshot (if available)

6.3 Refund requests must be raised within seven (7) working days from the date of the transaction. Requests received after this period will not be entertained.

7. Refund Processing Timeline

7.1 Refunds for eligible cases will be processed within 5–10 business days from the date of verification and will be credited to the original payment method.

7.2 AeronPay reserves the right to deduct a convenience fee of 2% of the transaction amount, along with applicable GST, before processing the refund.

8. Gift Card Refunds

8.1 All gift card purchases are final and non-refundable. Users must ensure that the card value, recipient details, and other transaction information are accurate before making the purchase.

8.2 Refunds are only applicable for failed gift card transactions where the amount was debited but the gift card was not delivered or activated.

9. Rent Payment Refunds

9.1 Rent payments are governed by strict regulations and are considered final and non-reversible once credited to the landlord's account.

9.2 Refunds for rent payments are only applicable in cases of system failure where the payment was debited but not credited to the landlord's account.

10. Credit Card Payment Refunds

10.1 Credit card payments made through AeronPay are subject to strict compliance with RBI regulations. Refunds will only be considered in cases where the payment failed, and the amount was debited but not credited to the respective credit card account.

10.2 Refund requests must be accompanied by the transaction ID, payment date, and other relevant details to expedite processing.

11. Refund Exclusions

11.1 No refunds will be issued for successful transactions where services have been delivered, regardless of subsequent customer dissatisfaction or unintended usage.

11.2 AeronPay is not liable for delays or disputes arising from third-party operators, billers, or landlords.

12. Compliance with Indian Tax Laws

12.1 All refunds are subject to applicable tax deductions as per the Income Tax Act, 1961.

12.2 Users must provide their PAN or other required details for processing refunds exceeding INR 50,000 in accordance with Indian tax regulations.

13. Service Disruptions

13.1 In cases of service disruptions due to technical errors, AeronPay will make reasonable efforts to resolve the issue promptly and ensure customer satisfaction.

13.2 Users are advised to report issues immediately to avoid delays in resolution.

14. Customer Support

14.1 For all refund-related queries, users can contact AeronPay’s customer support team via email at support@aeronpay.in.

14.2 Ensure that all necessary details are included in your communication to facilitate a faster response.

15. Governing Law and Dispute Resolution

15.1 This policy is governed by Indian laws, including the Payment and Settlement Systems Act, 2007, and the Information Technology Act, 2000.

15.2 Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Rajasthan, India.

AeronPay thanks you for your trust and cooperation. By using our services, you agree to comply with this Refund Policy and understand the responsibilities outlined herein.