How do I redeem my Gift Voucher?

You can redeem your Gift Voucher by entering the unique code at checkout on the brand’s website or app. If using it in a physical store, show the voucher code to the cashier.

What is the validity period of a Gift Voucher?

Each voucher comes with an expiry date, which varies by brand. The validity period is mentioned in the voucher details, so be sure to use it before it expires.

How can I check my voucher’s validity and balance?

You can check the expiry date and balance of your voucher through the AeronPay app, or website, or by visiting the brand’s official site and entering the voucher details.

I lost my voucher email/SMS. How can I retrieve it?

If you have misplaced your voucher details, log in to your AeronPay account to retrieve them. You can also contact customer support for assistance.

Can I return or cancel a purchased Gift Voucher?

No, once a Gift Voucher is purchased, it cannot be cancelled or refunded. Please ensure all details are correct before confirming your purchase.

Can I combine multiple Gift Vouchers in a single purchase?

Some brands allow the use of multiple vouchers for one transaction, while others may restrict it. Check the specific brand’s terms before making a purchase.

What if my transaction fails, but the amount is deducted?

In case of a failed transaction where the amount is debited, the refund is typically processed within 5-7 business days. If the refund is delayed, contact support@aeronpay.in.

Can I split payments between a gift card and another payment method?

It depends on the brand. Some brands allow partial payments using a gift card along with another mode of payment, while others require full payment via a single method.

What happens if my purchase amount is lower than my gift card balance?

If your purchase total is less than the voucher value, the remaining balance stays on the voucher and can be used later (subject to brand policies).

Why is my Gift Voucher not working?

Ensure that:

• The voucher is still valid and has not expired.
• You are using it for the correct brand and on the right platform (online or offline).
• You have entered the correct code without any typos.

If the issue persists, reach out to customer support@aeronpay.in for help.